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Billing

Paying, renewals, the wallet, coupons, invoices and refunds.

7 guides

How paying works

Terms from a day to a year, paying by card, wallet or Google Play, and what the price covers.

Auto-renew, expiry and what happens to your data

Turning renewal on or off, what happens when a payment fails, and how long a lapsed phone's storage is kept.

Your wallet and top-ups

Adding balance by card or Google Play, the limits, how balance is spent, and what it is not.

Choosing how a phone is paid for

Wallet first, wallet only, or a particular card, set per phone, and overriding it for one payment.

Using a coupon code

Where it goes, first-payment versus every-renewal discounts, and why a code might not work.

Invoices and receipts

Where to find them, what they show, and downloading a PDF.

Refunds

When a refund is due, when it is not, where the money goes back to, and how to ask.

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