You pay for time on a phone, up front, for the term you chose. Prices are shown in the app before you buy and include any tax we are required to add.
Terms
Every package rents for any of these: 1 day, 3 days, 1 week, 2 weeks, 1 month, 3 months, 6 months or 1 year. Longer terms cost less per day. The app shows the price of each term side by side, and a per-day figure, before you commit. You can extend a phone at any point without losing what is on it, and the extension can be a different term from the one you started with.
Ways to pay
The app shows only the ways that are open right now; a method that is closed is simply not offered.
Wallet balance
Prepaid credit on your account. Spending it is always available. Your wallet and top-ups explains adding to it.
Card
Your card details go straight from your device to our payment provider; we receive and store only the network and the last four digits. You can keep more than one card and choose a default.
Google Play
On Android, Play is how you pay. It sells wallet balance in fixed amounts, and phones are then bought and renewed from that balance. Google charges you in your own currency; Play's own refund rules apply to those purchases.
What is charged, and when
- Creating a phone charges the first term immediately. If the phone cannot be set up, the charge is refunded automatically and the phone is removed.
- Extending charges the new term now and pushes the renewal date out.
- Renewing, when auto-renew is on, charges at the end of each term for the next one. Auto-renew, expiry and what happens to your data covers it.
The review step shows what you pay today and what the phone will renew at. Those can differ, for example when a coupon discounts the first payment only, or when a sale price applies to a term. A sale never changes what a phone you already have renews at.
Where each phone's money comes from
Each phone has its own standing choice for renewals: wallet first with the rest on your card (the default), wallet only, or a particular card. Any single payment can override it for that payment alone. Choosing how a phone is paid for explains the three.
A powered-off phone still costs
What you pay covers the hardware the phone occupies, the network it uses and the storage it fills, whether or not you are using it at any given moment. A phone left idle for a week has still cost what it costs, because nothing else could run in its place. If you have finished with a phone, turn auto-renew off or delete it.
Receipts and refunds
Every payment produces an invoice you can see in the app and download as a PDF; Invoices and receipts. When a refund is due and how to ask is on the refunds page, summarised in Refunds.
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