Work down the list; the first match is usually the answer.
Wrong password
Reset it from the sign-in screen. If the account was made with Google or a passkey it has no password, so sign in that way.
Account locked
Ten wrong attempts in a row lock the account for fifteen minutes. Wait, then try once, carefully. If you are not the one who tried ten times, reset your password once you are in, which signs out every other device.
Too many requests, slow down
Sign-in attempts are rate limited per network address, and so are some other actions. Wait a minute and try again.
The code never arrives
- Give it a minute or two and check the spam folder.
- A new code can be requested once a minute. Use the newest one; an older code stops working when a new one is sent.
- The address on the account may not be the one you are watching.
The two-factor code is wrong
An authenticator code is good for 30 seconds; make sure the phone's clock is set automatically. A sign-in challenge is good for a few minutes and can be used once; if it has lapsed, start the sign-in again.
Lost the authenticator
If email codes are also on, use one. If you have a passkey, sign in with it; passkeys skip the second factor. If neither, write to support from the address on the account. We will verify that the request really comes from the account holder before changing anything, because letting someone else disable it would defeat the point.
No passkey on this device
The passkey lives on the device or in the password manager where you made it. Sign in there, or sign in here with your password or Google and add a passkey on this device from Account.
Sign in with Google does nothing
Google's sign-in sheet was cancelled on its side, usually because no Google account on the device could be offered. Sign in with email and password instead, then link Google from Account. If Google reports the address as unverified, use your password; we do not link a Google identity to an existing account on Google's word alone.
Signed out unexpectedly
A password reset, or an old sign-in being reused after a newer one, signs out every device. Sign in again. If you did not reset the password, do so now, and check Signed-in devices.
Still stuck? Write to us and we will answer.