The stream is live video of the phone's screen, and it is only ever as good as the connection between you and the phone's region. Here is how to make it feel right, and what to check when it does not.
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Choose how the picture fits
Under Account, in Preferences, Fit shows the whole phone screen with bars at the sides, or fills your screen and crops the edges. Fill looks better on a phone held upright; fit shows everything on a desktop.
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Pin the stats
Turn on Show stats in the same place and the latency pill stays on screen instead of hiding: Excellent under 50 ms, Good under 100, Fair under 200, Poor beyond. Frames produced by the phone against frames shown to you appear beside it.
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Read the two numbers
Thirty frames produced and twelve shown means the network is dropping frames on the way to you: try another connection. Twelve and twelve means the phone itself is struggling to draw, usually an app working hard; the Resources card on the phone's screen shows whether its processor is flat out, and a restart clears most of that.
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Try another network
Mobile data instead of Wi-Fi, or the other way round; move closer to the router; switch off a VPN on your own device for a moment. A big difference tells you where the problem is.
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Check the region
Distance is latency. A phone's region cannot be changed, but the Store tab measures the round trip to each region while you are choosing, so if your phone is far from where you usually are, the next phone can be nearer. Choosing a region.
What does not affect the stream: a proxy set on the phone, which changes where its own internet traffic leaves from and not the video to you, and other people watching the same phone.
The longer version, with the reasons behind each check, is The stream is choppy or laggy.
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