Delete your account

Before you start

Deleting your account is immediate and cannot be undone. There is no waiting period during which you can change your mind, and no way for support to restore what was deleted. Read this section before you begin.

If you want to keep anything from a cloud phone, copy it off first. In the app, open the phone, use the file browser to download what you need, then come back here.

If you only want to get rid of one phone and keep your account, see deleting one phone instead.

Delete it in the app

Account deletion lives in the Skyro Cloud app, on the device where you are signed in. It takes six steps, two of which exist only to stop you doing this by accident.

1. Open the Account tab

   Sign in to the Skyro Cloud app and go to Account. It is a main tab of the app, not something inside Settings.

2. Choose Delete account

   Scroll to the bottom. Below Log out, and set apart from it, is Delete account, described as "Erase this account and everything on it".

   Account

   Email you@example.com

   Password ›

   Passkeys ›

   Two-factor authentication ›

   Log out ›

   Delete account ›

   Deleting sits at the bottom of the Account tab, kept apart from logging out.

3. Read what goes and what stays

   A screen headed Delete account opens, showing your email address and two lists. What goes names your actual phones and your actual balance, so you can see what you are about to lose. What stays covers the invoices we must keep, support conversations, and the fact that your email address is released for use again.

   The button is Delete my account.

   

   What goes names your own phones and balance, so the screen is about your account rather than a general warning.

4. Type your email address

   A sheet asks Delete this account? and requires you to type the account's email address before Delete permanently becomes active. This is deliberate: it is hard to do by accident.

   

   Delete permanently stays inactive until the address is typed in full.

5. Confirm that it is you

   If your account has a password or an authenticator, one more sheet, Confirm it’s you, asks for them together:

   • your password, if your account has one;
   • a 6-digit code from your authenticator, if two-factor authentication is on.
   

   Both fields appear together. You fill in whichever your account actually uses.

   If you only sign in with Google or a passkey, this step does not appear. Typing your email address in the previous step was the confirmation.

6. Done

   The account is deleted at once. The app returns you to the login screen and confirms how many cloud phones are being erased. You are signed out on every other device too. Nothing further is required from you.

What is erased

The moment you confirm, all of this is deleted:

What remains of your account afterwards is a bare identifier with no name, no address and no credentials attached to it. It exists only so that the financial records described below still refer to something.

What is kept, and why

We do not keep anything about you that we are free to delete. Three things stay, for reasons outside our choosing:

Invoices and payment records

Records of money that changed hands, invoices, wallet ledger entries, coupon redemptions and payment attempts, are kept. Accounting and tax law require a business to retain records of its transactions for years after a customer leaves, and we cannot delete them on request. They keep pointing at the anonymous account identifier, not at your name or address. Note that our payment providers hold their own records independently; see who else processes your data.

Support conversations

If you contacted support, those tickets, the messages in them and anything you attached are kept in our support system. They are not deleted automatically by account deletion today. If you want them erased as well, write to us and say so, and we will remove them separately.

Operator audit records

When a member of our staff acts on an account, unlocking it, adjusting a balance, destroying a device, that action is written to an audit trail that cannot be edited or deleted. It records what was done and by whom, which is what makes the people running this service accountable. It survives the account it describes.

How long it takes

• Immediately: your account stops working. You are signed out everywhere, your email address and credentials are erased, and nothing about the account can be signed into again.
• Within minutes: your cloud phones are shut down and their storage is erased. Each phone's storage is encrypted with its own key, and the key is destroyed first, so its contents cannot be read back from that moment onward.
• Kept indefinitely: the financial and audit records described above.

There is no queue and no review step. If the app told you the account was deleted, it was deleted.

Deleting one phone instead of the account

If you want to get rid of a single cloud phone but keep your account, do not delete the account. In the app, open the phone, choose Reset & delete, then Delete cloud phone, and confirm by typing the phone's name.

That erases the phone and cancels its subscription while leaving your account, your other phones and your wallet balance untouched.

If you simply want to stop paying, there is a gentler option still: turn off auto-renew on that phone's subscription. The phone keeps running until the term you already paid for runs out, and its storage is then held for a while in case you change your mind: 7 days if you had bought more than a month for that phone in total, 1 day if you had bought more than a day, and not at all for a single-day rental. The terms set this out in full.

If you cannot open the app

Deleting from inside the app is the only self-serve route, because it is the only place we can be sure it is you asking. If you cannot get in, you have lost access to your sign-in method, or the app will not run on your device, write to us from the email address on the account:

We will verify that the request really comes from the account holder before deleting anything, which may mean asking you something only the account holder would know. Once verified, the deletion is the same one described on this page, with the same consequences. We answer deletion requests within 30 days and normally much sooner.

Signing up again

Your email address is released when the account is deleted, so you can sign up again with the same address whenever you like. It will be a genuinely new account: none of your old phones, purchases, balance or settings come back with it.

Still have a question

Write to support@skyrocloud.com. If your question is about what we hold and why, the privacy policy is the fuller answer.